Please read these terms and conditions carefully by paying the term fees to Happy Swimming you are agreeing to our terms and conditions.
Bookings#
Full payment is required to attend lessons. You may pay via bank transfer or card payment online. If required, please email us and we can arrange for card facilities to be at poolside to take payment on your first lesson.
A place is only confirmed when payment has been made by the given deadline.
If you have not paid you will not be allowed to swim.
In the event of a pool closure, lessons will be rescheduled to a date later in the term or an alternative provision may be offered. If neither of these is possible refunds or credits will be given.
Absences#
We would be grateful if you could inform us of any long-term absences.
No refunds or credits will be given (except in exceptional circumstances) missed lessons cannot be made up or carried over from a previous course.
In the event of a refund being arranged a £15 admin fee will apply.
Poolside#
Please refrain from running even if you are late for the class. Surfaces are slippery.
Swimmers should only enter the pool once the instructor or lifeguard has told them to.
No cameras or video equipment is to be used on the premises without express permission from the management.
Health and hygiene#
Never swim a sick child, if in doubt call us.
When first registering for swimming, please disclose any relevant conditions for the child/adult swimming.
For babies that are still in nappies please use aqua nappies.
Children with long hair must tie their hair back and preferably wear swimming hats, which are available to buy from most sports shops locally.
Swimming goggles, including those with ophthalmic prescription lenses, may be worn at the wearers’ own risk.
Wearing goggles in swimming lessons may make your child feel comfortable in the pool while they are learning to swim and may help them develop their aquatic breathing skills as they learn to put their face in the water. Choose a pair that fit properly. Leaking goggles could affect the child and waste lesson time.
UPSET STOMACH - Please allow 48 HOURS CLEAR before returning to lessons. Please do not put others at risk of infection by returning early.
CHICKEN POX - If your child contracts chicken pox please do not return to lessons until at least 2 weeks after the last sore has scabbed over. If you return your child too early they will not be allowed to swim.
ASTHMA - Please ensure your child has taken their inhaler prior to their swimming lesson. Also please ensure that your child always has their reliever (blue) inhaler with them by the side of the pool.
If your child suffers from, or has recently had, an ear infection it is imperative that you keep us informed.
Jewellery can be a hazard and should not be worn during swimming.
No oily body lotions are to be worn in the pool.
Please use the bins provided.
Food and drink#
Do not swim a child on a full stomach, any substantial meal should be done at least 1 hour before their lesson.
Food or drink is only to be consumed in the seating area, please do not eat in the changing rooms.
Please tidy up and use the bins provided.
Changing areas#
Shoes MUST be removed before going into the changing areas.
Prams and pushchairs can be left in the hallway please make sure they are not obstructing any doors as they could pose a fire risk.
There is a maximum age limit of 8 years old, for a child to enter the changing rooms of the opposite sex. Any child of that age or older should use the correct changing facility or the middle changing room.
We ask parents to prevent their children from climbing or running on the benches.
In line with Swim England and WavePower, any use by any person of a mobile phone or device is prohibited from the point of entry to a changing room until after exiting the changing room. In practice this means that any mobile phone or device must be in a bag or pocket, it must not be visible. There are no exemptions to this rule.
Parents#
Your children are your responsibility, we are only insured to look after children while they are having a swimming lesson.
Please refrain from giving instructions to your children from the gallery, it can be confusing for the child to try to listen to the teacher and you.
It takes time to master swimming skills and technique. Please allow your child to progress at its own rate. Much harm can be done when children consistently fall short of their parent’s expectations.
Please hold your child’s hand in the school grounds. We cannot be held responsible for any accidents that happen outside of the pool area.
Please take the time to read any notices we put up, as this is the easiest way for us to communicate with you. If your children play in the viewing areas, please tidy up after them before you leave.
Staff#
Our instructors are qualified and experienced swimming teachers and hold the relevant Swim England certificate(s).
Some physical contact with your child is unavoidable all staff adheres to the IoS Child Protection Procedures. Teachers at times may need to handle the children for the purposes of supporting them in the water or manipulate limbs to convey correct stroke techniques.
Happy Swimming reserves the right to replace advertised teachers or classes where unavoidable.
Emergencies and Pool safety#
In the event of an emergency the person in charge will blow a single long blast on a whistle.
All swimmers and spectators will immediately stop what they are doing and wait quietly for further instructions. Should it be necessary to clear the pool, when the instruction is given, all swimmers will move to the sides of the pool, leave the water and stand back from the side.
Swimmers will remain standing at all times. Should it be necessary to evacuate the building no attempt should be made to recover possessions from the changing rooms or anywhere else within the building.
Fire Drill#
When the Fire Alarm sounds:
- Leave the building by the nearest exit or as instructed by a member of staff.
- Go to the Assembly point on the grass area at the front of the building.
- Do not collect personal belongings.
- Do not return to the building unless instructed by a member of staff.
- Children in the pool will be taken to the Assembly Point by their swimming instructor and reunited with their parent.
- Do not take risks.
- A roll call will be made by a member of staff.
Parking#
On a Saturday, we are allowed to park in campus. Please be considerate when parking, do not block other cars in or park in the disabled bays, make sure there is always an exit route and do not block the yellow emergency exit gate.
Data Protection#
Happy Swimming is committed to ensuring that all data is kept confidential and stored safely for all swimmers.
See full details under Data Privacy